Cancellation and Refund Policy

Last updated: October 19, 2026

Digital and creative services

Lyons Media Productions provides creative production and digital services. A physical return or exchange process generally does not apply to these services. This policy does not limit any mandatory rights available under applicable law.

Confirm terms before starting

Cancellation, payment, revision, and refund arrangements should be set out in the written quote or project agreement. This page does not create a fixed refund window or an automatic refund guarantee. Confirm any deposit, payment milestones, and cancellation terms before authorizing work.

Requesting cancellation

Email yannick@lyonsmediaproductions.com as soon as you need to cancel or pause a project. Include your name, project reference, relevant dates, and what you are requesting. The applicable project terms, work already completed, and any agreed third-party costs will be considered when discussing the request.

Problems with a deliverable

If a delivered file is inaccessible, damaged, or appears inconsistent with the agreed scope, contact us with the file name and a clear description of the issue. Revision or correction requests are assessed against the written project scope and agreed revision arrangements.

Refund requests

To request a refund, email yannick@lyonsmediaproductions.com with your project details and reason for the request. Eligibility and any amount depend on the written agreement and applicable law. Any approved refund amount, payment method, and expected processing time should be confirmed in writing.

Changes in scope

Requests for additional versions, a new creative direction, or services beyond the agreed scope may require a revised quote. Discuss the change before additional work begins.

Contact

For cancellation, revision, or refund questions, contact yannick@lyonsmediaproductions.com.